Your account. Your request.

How to make a request

1. Use the email button below with the subject MG account and data deletion request.
2. Tell us whether you use MG Agent or MG Customer, your account email or phone number, and the organisation linked to your account. State whether you want to delete the account or specific information.
3. We will review the request and verify your authority over the account before processing it. If additional verification is needed, we will explain the next step.

Send the request from your account email where possible. If you have lost access to that email, explain this in your message so an alternative verification method can be arranged. Do not attach identity documents or send passwords or verification codes in the initial email.

What happens to your information?

We review account/profile information and associated personal data for deletion or anonymisation with the organisation responsible for your records. We will explain when the request has been completed and identify information that must be retained.

Some loan, repayment, accounting, security and audit records may need to remain for legal, financial, fraud-prevention or dispute-resolution purposes. Information covered by a legal hold is retained until that hold is released. Retention depends on the applicable obligation and the organisation’s policy; there is no single duration for all records.

Account deletion does not cancel a loan, change a repayment obligation or remove legally required financial evidence. Backups expire under their retention process. Simply uninstalling the app or disabling access does not delete your information.

Want to correct information instead?

You can also ask for access to or correction of your information through MG support. Read the Privacy Policy for more about the information the platform handles.